Holiday answering service
Who answers when your office closes for Thanksgiving, Christmas and New Year’s? With Answering365, a live US-based agent does, in your company’s name and on your instructions, with no extra charge for holiday calls.
Holiday coverage is part of our after-hours answering service, which covers nights, weekends and holidays in full.
Holiday coverage for the calls you can’t miss
From the week before Thanksgiving to the first storms of the new year, here is where holiday calls come from, and where to read more about each.
Before Thanksgiving
Set up coverage before your office closes
Tell us the days you are closed, what counts as urgent and who is on call. When you close, your line forwards to us and stays with us until you reopen.
Thanksgiving to year-end
Seasonal call spikes
Overflow coverage picks up only when your own lines are busy, so a holiday rush reaches a live agent instead of a busy signal or voicemail.
First cold snap onward
HVAC and plumbing winter emergencies
A no-heat night or a burst pipe does not wait for the holiday to end. Agents follow your script to recognize an emergency and reach your on-call technician.
Holiday weekends
Tenant calls when the leasing office is closed
Maintenance emergencies, like loss of heat in freezing weather, go to your on-call team under your protocol. Routine requests are taken as messages for your team.
Christmas & New Year's closures
Medical offices closed for the holidays
HIPAA-compliant live answering every night, weekend and holiday, so patients reach a person during a moment of worry instead of voicemail.
Winter storms
Storm and disaster restoration calls
Storms bring dozens of calls in a few hours. We capture each loss, prioritize the most urgent and dispatch crews in the order you define.
Staff time off
Front desk out for the holidays
A virtual receptionist answers in your company's name with your script while your team takes time off, days, nights, weekends and holidays.
Planning guide
How an answering service covers the holidays
A short read on what callers reach while you are closed, the three things to decide before you close, and what holiday coverage costs.
Four steps to a covered holiday
Share your holiday hours
Send us your changed hours of operation: the days you close, early closings, and when you reopen.
Set your instructions
Your custom script covers what callers hear, which calls are urgent and how messages reach you. You approve every detail before we go live.
Forward your line
Using call forwarding from your phone provider, your calls route to Answering365 whenever your office is closed.
We answer, you get the details
Agents answer live in your company's name. Urgent calls are escalated to your on-call contact; everything else is waiting for you as a message.
The same service on December 25 as on a Tuesday
Open every holiday
Live operators 24/7/365, including Thanksgiving, Christmas and every other holiday.
No holiday surcharge
Holiday, weekend and after-hours calls are included in every plan at one consistent rate.
Bilingual on every shift
English and Spanish-speaking operators, at no extra charge.
US-based & HIPAA-compliant
Trusted since 1989, with no long-term contracts.
Plan your holiday coverage
Tell us when you’re closing and how you want calls handled. We’ll get back to you shortly.
Holiday coverage questions
Yes. Answering365 provides true 24/7/365 coverage with live operators available every minute of the year, including Christmas, Thanksgiving and every other holiday.
No. Answering365 does not charge extra for after-hours, weekend or holiday calls. Coverage is included in every plan at one consistent rate.
Yes. Some businesses want coverage only on weekends, only during holidays or only during a seasonal rush, and plans are month-to-month with no long-term contract.
Our agents follow your instructions. When a call meets your definition of an emergency, we contact your designated on-call person according to your rotation. Non-urgent calls are taken as messages and delivered on your schedule.
Yes. Answering365 provides bilingual English and Spanish operators on every shift, at no extra charge.
More answers in our frequently asked questions.