Simple plans for every call volume
From backup and after-hours coverage to full 24/7 virtual reception, every plan includes live, US-based, bilingual operators. Pick a starting point — we’ll tailor it to you.
Standard Plan
Most chosen
Small to medium organizations with average call volume.
Get PricingAll plans include live US-based bilingual operators, HIPAA-compliant handling, and 24/7/365 coverage. Call for a custom quote tailored to your call volume.
Receptionist vs. Virtual Assistant
Every plan is backed by live, US-based operators. Virtual Assistant does everything a Virtual Receptionist does — plus scheduling, CRM/EHR updates, and help-desk tickets.
| Feature | Virtual Receptionist | Virtual Assistant |
|---|---|---|
| Bilingual agents (English & Spanish) | ||
| Messages delivered instantly | ||
| Email and/or text messages | ||
| 24/7/365 answering service | ||
| HIPAA-compliant answering | ||
| Fully customized greeting | ||
| Customized on-hold messages | ||
| Emergency dispatching | ||
| Customized script & protocol | ||
| Staff or department directory | ||
| Warm transfers with introduction | ||
| Answer commonly asked questions | ||
| Appointment scheduling & management | — | |
| Update EHR/CRM & online patient forms | — | |
| Secure EHR/CRM integration | — | |
| Create help desk tickets | — | |
| Custom reports | — |
Pricing questions, answered
Each plan has an allowance of minutes with a base price. If you go over that allowance, we simply charge per additional minute, billed in 30-second increments — so you only pay for what you use.
It varies with how much information we collect. A typical inbound receptionist call runs about 2–2½ minutes, an outbound call to your team/on-call is about 1–1½ minutes, and a scheduling or customer-service ticket call is about 4½–8 minutes.
For standard accounts it takes about 1–3 business days from when we have all your information to build and test your account. Rush setup is available for urgent needs.
We bill for the time it takes our agents to handle your calls. The clock starts when the agent answers and stops when the task is complete — message sent, call transferred, appointment booked, ticket created — and doesn't run again until an agent is actively working your account.
Not sure which plan fits?
Tell us your call volume and goals — we’ll recommend the right plan and give you a custom quote, free.