Data studies on what it takes to answer a business phone: staffing costs, the laws that apply to calls, and the people and businesses who do the work. We build each one from public government and legal sources. Every figure on these pages names its source and the period it covers, and the tables behind them are free to download.
Data study · November 12, 2026
$166,177
a year in wages to staff one phone line around the clock at the U.S. average receptionist wage (May 2025)
Receptionist wages times every hour of the year, for all 50 states, Washington, DC and the 25 largest metro areas.
Read the studyData study · November 12, 2026
35.0%
of U.S. residents live in the 11 states where recording a phone call needs everyone's consent
The phone-call recording rule and statute for every state and DC, with population, the unsettled states flagged and a yearly recheck.
Read the studyStatistics · November 12, 2026
1,035
telephone answering service businesses with paid staff in the U.S. (2023), employing 41,582 people
Receptionist and answering service jobs and wages, answering service businesses and unwanted-call complaints for every state, each with source and date.
Read the studyEach study has a CSV download. You may reuse it under CC BY 4.0 with credit to Answering365 and a link to the study page. Journalists and researchers can reach us at info@answering365.com.
